Due to an ongoing strike of the postal services in Canada, we regret to inform you that Japan Post shipping options (Surface, Airmail, EMS) are temporarily unavailable.
If you request a shipment during this period, we can only provide a quote for DHL shipping. Alternatively, we are happy to hold your order for as long as necessary until the situation is resolved.
Should you have any questions or need assistance, please don't hesitate to contact us. We appreciate your understanding and patience.
About shipping in Japan
Effective from October 1st, 2023: Please be informed and read the page bellow.
To our valued customers,
Starting from October 1st, 2023, in line with the new regulations, a 10% consumption tax will be applied to all products shipped within Japan. Please note the following key points:
- The 10% consumption tax will be added to the shipping cost, and not at the time of order payment, for orders with a delivery address in Japan.
- This tax is applicable all status in Japan including foreign students, residents working holidays and visitors.
- Customers will be notified when this tax has been applied to their order on the order page.
For addresses in Japan that are forwarding companies, the consumption tax will not be applied. We reserve the right to request additional supporting documents if necessary or if requested by the tax office, in order to exempt a shipment in Japan from taxes.
We appreciate your understanding and cooperation. Should you have any questions, please feel free to reach out to our customer service team.
Thank you for your continued support.
Our customer services
Find how to order safely and easily
